Refund Policy

Nelavio uses Paddle as merchant of record for paid plans, add-ons, and one-time purchases. Refunds are handled under Paddle's Refund Policy and Paddle's Buyer Terms. This policy should be read together with the Nelavio Terms of Service.

You can cancel a subscription for future billing periods through the billing portal or by contacting support. Cancellation stops future renewal. Refunds for completed transactions are handled under Paddle's Refund Policy.

Refund requests must be submitted within 14 calendar days from the transaction date. You can request a refund through the receipt, the subscription management link provided by Paddle, the billing area in the product, or Nelavio support.

Please include the account email, Paddle receipt or transaction reference, and any context needed to identify the payment. Paddle may use its transaction records to verify the request.

Approved refunds are returned to the original payment method where possible. Paddle states that eligible refunds are processed within 14 days of approval.

Refund questions should be sent through the contact page or the support channel provided in the product. You can also use Paddle's buyer support options from your receipt or subscription management link.